How do you grade your phones and tablets?

We use the following grading system to identify the physical condition of each product.

Brand New: A brand new, unused product in its original packaging. Accessories and documentation are brand new and sealed. For some mobile phones, the packaging may have been opened in order to unlock the phone prior to sale.

For non-new products, the following grading apply to the main unit (e.g the handset, in the case of a mobile phone):

Pristine: The product is in same as 'brand new' device in perfect cosmetic condition, mark free.

As New: Cosmetically almost new with mark free screen and faint marks or casing.

Excellent: Minor marks or light scratches on screen and casing.

Good: Normal signs of wear with visible scratches and scuff marks on the casing and light scratches on the screen.

Used: Our best value for money, showing signs of medium to heavy wear including scratches, scuffing and drop marks.